Frequently Asked Questions
Everything you need to know about shopping with Ansin.
What is the typical shipping timeframe for an order?
Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and local customs processing.
How can I return or exchange an item?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
How do I know which size will fit me best?
Every product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the 'Fit Notes' section for specific styling advice.
What payment methods do you accept?
Ansin accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Where does Ansin source its materials?
We are committed to ethical fashion. Our fabrics are sourced from certified sustainable suppliers who prioritize organic cotton, recycled polyester, and low-impact dyes to minimize our environmental footprint.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.